Privacy Policy

01 Introduction & Commitment to Privacy

At OM Relocation (“we”, “our”, or “us”), we take the security and confidentiality of your personal information with the utmost seriousness. This Privacy Policy outlines how we collect, store, utilize, and protect your personal, inventory, and location details when you use our website, book our packing and moving services, or request live GPS consignment tracking.

By accessing our website or engaging our residential, commercial, or vehicle relocation services, you acknowledge and agree to the practices outlined in this Privacy Policy.

02 Information We Collect

To provide precise moving quotes, assign specialized packaging teams, and coordinate seamless transit across India, we collect the following categories of information:

• Personal Identification: Full name, primary telephone number, WhatsApp contact, and authorized alternative contact persons.
• Relocation Addresses: Exact origin pickup location (with floor and elevator access details) and destination delivery hub or residence address.
• Consignment Inventory: Detailed itemized lists of furniture, heavy home appliances, fragile crockery, electronics, and vehicle specifications (make, model, registration number, and fuel status).
• Technical & Log Data: Internet Protocol (IP) address, browser type, device identifiers, and session metrics for fraud prevention and website optimization.

03 How We Use Your Information

We use the collected information strictly for legitimate operational purposes, including:

• Calculating transparent moving estimates with zero hidden charges.
• Scheduling pre-move surveys, dispatching certified packaging labor, and container allocation.
• Facilitating real-time GPS tracking and SMS/WhatsApp dispatch status updates.
• Processing GST invoices, transit insurance underwritings, and claims settlements.

04 Data Security & Storage

We employ strict physical, electronic, and procedural safeguards to secure your personal data against unauthorized access, loss, alteration, or disclosure. All digital communications are encrypted via standard SSL/TLS cryptographic protocols.

Access to your move details and consignment documents is strictly restricted to certified supervisors, logistics coordinators, and dispatch handlers directly managing your relocation.

05 Cookies & Tracking Technologies

Our website utilizes temporary session cookies and analytical cookies to remember your location preferences, optimize site load speeds, and maintain secure consignment tracking sessions. You can configure your web browser to decline cookies, though certain interactive features may have reduced functionality.

06 Third-Party Service Disclosures

We may share necessary consignment details only with verified service partners essential to completing your move, such as:

• Transit Insurance Providers: For issuing valid transit risk cover certificates for your declared inventory.
• Logistics Fleets & Toll Authorities: For generating mandatory interstate e-Way bills and government compliance.
• Legal & Regulatory Authorities: Only when strictly required by Indian law, statutory order, or judicial subpoenas.

07 Your Privacy Rights

As a valued customer, you have the right to request a summary of the personal information we hold on your file, request corrections to erroneous records, or request complete removal of your historical contact details once transit and billing obligations are satisfied.